Smart Shopper is our online shopping service. Through Smart Shopper you can view our product listing with prices and stock availability*, register for a new Intouch Direct account, place orders and check your account balance.

You can find Smart Shopper by simply clicking here or using the following steps.

1. Go to www.intouchdirect.com.au and enter the Healthcare side.
2. Select Smart Shopper on the menu bar at the left side bar.
3. Click on the 'Login here for online shopping' button.

From there you can browse through our product catalogue, check stock availability and view Intouch Direct pricing. To login to the site and place an order you must first register an account with us for online shopping.

• If you are an existing account holder and have not already registered for Smart Shopper please call 1300 134 260* to register with an Intouch healthcare consultant, or email healthcare@intouchdirect.com.au with a request to register including the client's account number, name, address, date of birth and the email address with which you would like to register.

• If you are new to Intouch Direct you can register for an account online using the following steps.
  1. Enter the Smart Shopper site as shown above.
  2. To register for a new account select the 'Click here to register' link on the left side bar, fill out the form and then click register.

Once you have received the registration email with your login details you can enter your account code and password in the appropriate fields on the left side bar, and click Login. If you require further assistance with logging onto Smart Shopper please contact your Intouch Healthcare Consultant.

From the time we receive your order, delivery will be within:

• Three to five working days in metropolitan and regional areas, and

• Up to seven working days for rural and remote areas.

When an item is unavailable, you will be notified at the time of ordering and the delivery time can take up to 14 working days. Where possible an alternative product will also be offered should you need the item right away.

If goods are not received within the normal delivery timeframe please contact your Intouch Healthcare Consultant for assistance.

Delivery is made nationwide through our partnership with Australia Post.

On request, your products will be discreetly wrapped and packaged in non-identifying boxes so you can be assured of your privacy. Please ensure that you select Discreet Wrapping under Wrapping Options when finishing your order online or mention it to your Intouch healthcare consultant when ordering over the phone. You should confirm this option on every order for which it is required.

Payment for Intouch Direct orders can be made by credit card, cheque or money order and payment must be received before we can release your order. Intouch Direct orders made through Smart Shopper can only be paid by VISA or Mastercard.

The Intouch Direct Smart Shopper online shopping site has up-to-date product and price listings. The price of the product can be seen next to the product listing, or through viewing the item in your shopping cart.

You may also call 1300 134 260*(Intouch Direct) for an over-the-phone quote on individual products.

The standard freight charge is $12.50 per order. Additional charges apply for the transport of flammable goods, which will be marked in your Smart Shopper order as a "Hazardous item charge".

Intouch can arrange for free samples of disposable products to be sent to you for you to trial before placing your order (limits apply). Contact an Intouch Healthcare Consultant to arrange for a sample.

Some product images are available for viewing in our catalogue or online through Smart Shopper.

You can change your delivery or account address details after passing a standard privacy check with an Intouch Healthcare Consultant.

If you are a Smart Shopper customer you can adjust the delivery address of your order by modifying the address details on the Checkout page, before finishing the order. The change will only apply to that order. For permanent address changes you should contact your Intouch Healthcare Consultant.

You will be notified of any account balance when placing an order with an Intouch Healthcare Consultant.

To check your balance online, you should:

• Enter Smart Shopper site (as per Q.02).
• Select My Account from the menu bar at the top of the page.

Your account balance shows as a debit rather than a credit - so that a negative balance means you have credit to spend.

If you realise you have ordered the wrong product shortly after you have placed your order please speak with your Intouch Healthcare Consultant to see if you can adjust your order before it ships.

If the incorrectly ordered goods have already left our warehouse you must return the goods at your own risk and cost. Please ensure you notify Intouch before returning any goods and that contact is made within 14 days of receiving your order. We are unable to provide you with a credit for goods that are returned damaged, opened, or for goods that do not arrive back at the warehouse.

If you receive the wrong goods you must notify Intouch within 14 days of receiving your order. We will arrange a credit and a replacement order of the correct products as soon as possible. We are unable to supply you with a credit if you do not notify us within 14 days of receipt of the order.

• Enter Smart Shopper site (as per Q.02).
• From the launch page you can browse through the product categories to find a product, or enter the name of the product in Keywords or the item code in Stock Code and click search.
• Enter the desired quantity of the product you wish to order in the Quantity field next to that item and click Add to Cart.
• Repeat the above steps to continue to add all desired products to your shopping cart, using the Stock Search or Ordering button to return to the launch page.
• Once you have added your products click on Shopping Cart to review or amend your order.

• Select Proceed to Checkout when finished, and then confirm your delivery details are correct.

• Select Pay by Credit Card, enter your credit card details and then click Submit Order.

Default settings are that a confirmation email will be sent upon submitting an order.

Default settings on Smart Shopper trigger an email to be sent to your registered email address confirming a submitted order. However, if you amend an order through the Order History you will need to resubmit the order (as explained in the last two steps of Q.19). Intouch Direct clients wishing to change their orders should call their Intouch Healthcare Consultant as your original credit card payment will have to be refunded and resubmitted under the correct amount.

To check the status of an order locate the order under the Order History link on the left side menu bar in Smart Shopper. If the order is labelled 'Submitted' then it has been placed and will be checked by an Intouch healthcare administrator before moving to the next status. The order will display as 'Being Picked' as it is being packed in our warehouse and 'Delivered' once it has left the warehouse.

This information is included in your original registration email for Smart Shopper. If you are unable to locate this email you can refer to an invoice or welcome letter, or simply call your Intouch Healthcare Consultant for assistance.

• Enter Smart Shopper site (as per Q.02).
• Click on the Forgotten or need to reset your password? link on the Login page.
• Fill out your account code for a new password to be emailed to your registered email address.

Contact your Intouch Healthcare Consultant with any further queries or problems concerning login.

• Enter Smart Shopper site (as per Q.02).
• Select My Details from the menu bar at the top of the page.
• Scroll down to the password section.
• Enter your old password, and then your new password in each of the respective fields.
• Click the Update My Details button on the bottom of the page.

The next time you login you will be required to use your new password. No confirmation email will be sent of the password change.

• Enter Smart Shopper site (as per Q.02).
• Select My Details from the menu bar at the top of the page.
• Edit the Email Address field to reflect your changes.

• Click the Update My Details button on the bottom of the page.

An email will be sent to both the old and new email address to confirm the change.

We are unable to display a product picture if it has not been supplied and approved by its manufacturer. The products that are underlined in Smart Shopper will have a picture attached to their file. Click on the link to view the picture.

If you place an Intouch Direct order through Smart Shopper with a total product value of more than $300 then the standard freight charge will be automatically removed for that order*. The freight charge will only change within the order once you press the Pay by Credit Card button on the Checkout screen.

When an unavailable item is ordered it will go onto 'backorder'. Backorder items are delivered within 14 business days of the order being received where possible, but will not hold up the delivery of any available products you have ordered. Alternatively, if you do not wish to wait for the product your Intouch Healthcare Consultant can offer you an alternative. If a product will be delayed indefinitely due to manufacturing issues you will be contacted and offered any available alternatives.

Contact an Intouch Healthcare Consultant if you would like to be advised of an estimated delivery timeframe or need help selecting an alternative product.

Express freight options are available at an additional charge for urgent supplies. Please request this option from your Intouch Healthcare Consultant at the beginning of your phone order, or call immediately after your Smart Shopper order for payment and arrangement.

Delivery timeframes for areas outside Brisbane metropolitan:

• Express = two business days (metro) plus an additional day for rural areas.

• Premium Express = Overnight (metro) plus an additional day for rural areas.

Delivery timeframes for Brisbane metropolitan:

• Messenger Post = Same day delivery.

All express orders must be received by 11am for the above timeframes to apply, or else an additional processing day will be applied. To be eligible for express freight the order must be paid in full by credit card.

If the available goods have not arrived within the standard delivery timeframe for your area (as per Q.03), or the advised timeframe for backorder items, please contact an Intouch Healthcare Consultant who will be able to assist you. Intouch has implemented eparcel on all of our deliveries. This exclusive service offered by Intouch means we can track down your order and find out where the hold up has been.

The Intouch product code is the unique identification code applied to every product in our range. In some cases these are similar to manufacturer codes, while in other cases it has been changed in order to group the products in a particular way.

If you are concerned about matching a product to one you've used in the past speak with an Intouch healthcare consultant who can help you in matching manufacturer codes to our product range. If we do not carry the exact product we may be able to offer you something similar.